Invoices

Cycle billing works on a 28 day cycle. Invoices are automatically generated and billed to the primary billing method on the same day of each month. All hub invoices are listed on the invoices dashboard and can be individually printed.

To get there:

1. Expand the Billing section in the main, left-hand navigation.
2. Select the Invoices tab from the billing sub-navigation menu.

Individual Invoices

After selecting an invoice from the first column, the user can see several important pieces of information.

1. Support type
2. Tier info - sometimes referred to as "Plan".
3. Last 4 digits of card used and the amount billed.

Automatic and Manual Payments

Cycle platform will attempt 5 times to charge the primary payment method. These attempts will happen one day apart. If a payment cannot be successfully made within 5 attempts the user will need to update the primary method and then resubmit the failed invoice manually using the button on the invoice.

Credits

Credits can be awarded as part of different promotions to new and existing hubs. They can be viewed through the credits dashboard.

To get there:

1. Billing from the main, left-hand navigation.
2. Credits from the billing sub-navigation.

The credits dashboard shows the currently applied credits and a full summary of the credit and debit of those credits.

Cycle platform will consume as many credits as needed per bill as to always prioritize using credits over billing the payment method.