Cycles Commitment to support
When it comes to support we have dedicated ourselves to three things.
- Being Reachable - The last thing you want when you're having an issue is to wait around for days while an open ticket sits there mocking your problem and preventing you from progressing. Our average response time across all tickets for the last 2 years is less than 3 minutes.
- Helping To Understand The Whole Problem - Often times users will come to us with issues that are not Cycle specific, but are a part of the ecosystem we've built the platform in. In these cases, we try hard to make sure and understand why they are having an issue and how we can best guide them to understand the source of their problem.
- Customer Driven Development - Cycle is batteries included, which means you won't have to install third party tools or add-ons to get full usability. When we consider new features we always listen to customers first. This helps us deliver a product that responds to the needs of most current users and has guided us to where we are today.
More than ever, we are committed to these guiding principles. You wont hear much about it in our customer stories or marketing material, but visit one of the resources listed below and you'll get a taste of why Cycle is the best place to manage your applications.
Chris and the rest of the Cycle team have always been super helpful. Whenever an issue arises, they’re around to offer immediate support, but also to help us find and understand the root cause of the issue to prevent it from happening in the future.- David Conforti | Managing Partner @ Varfaj Partners